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Answers to Frequently Asked Questions

Are MacAvon Media accounts free?
How do I buy downloads?
How can I find out what I will pay in my local currency?
Can I buy several downloads at the same time?
Do I need a PayPal account to buy from MacAvon Media?
I already have a PayPal account – can I use it to pay for downloads?
Can I get a refund after purchasing a download?
What happens if I have problems after I have paid?
How many times may I download the same file?
I tried to download the same file again but could not. What’s happened?
What is a Lecturer’s Account and how do I apply for one?
Where can I find the free downloads for lecturers?
How can I close my account.?
How can I get free downloads?
How can lecturers get free evaluation copies of the books?
What is a course bundle?
My internet connection speed is slow – will I be able to download?
Why do I need to create an account?
Why do I need a secure password?
I keep being asked to sign in to my account – why?
Access to my account seems to be blocked. What’s happened?
I’ve forgotten my password – what should I do?
I’ve forgotten which email address I used for my account – what should I do?
How can I change the password or email address registered to my account?
I think someone else is using my account – what should I do?
Why can’t I see my downloads list?
I’ve lost a download I bought – can I get another copy?
I’ve bought PDF chapters of a book – can I get a discount when I buy the printed version?

Are MacAvon Media Accounts Free?

Yes. All MacAvon Media accounts are free, whether they are customer accounts or Lecturers’ Accounts. There is no charge of any kind associated with opening and maintaining any account and we will not ask you for any financial information. You will never pay anything unless you choose to buy a download for which there is a charge by clicking on an “Add Download to Basket” button. Some downloads are free.

How Do I Buy Downloads?

You need a customer account in order to buy downloads (or to download files for free). When you click on any “Add Download to Basket” or “Free Download” button you will be asked to create an account or to sign in if you already have an account

All you need to provide in order to buy downloads is a valid email address and a password – we do not ask for any personal information.

If you already have an account, make sure you have signed in. Once you are signed in you just click the “Add Download to Basket” button beside any item for sale, and proceed through the checkout when you are ready to do so. For full instructions please read the information page Buying Downloads. Please make sure that you have read the Terms and Conditions of Use and Sale before you open an account.

Course bundles are bought in just the same way as other downloads, and may be combined with other items in your basket before you proceed to checkout.

Any downloads which you have bought will show up in “Your Downloads” under the heading “Available Downloads: Your Personal Selection”.

How Can I Find Out What I Will Pay in My Local Currency?

It is not possible for us to tell you exactly what your purchase will cost in your local currency, because this depends upon fluctuating exchange rates and any charges made for currency conversion by your bank card provider or PayPal.

All prices on this site are set in British Pounds Sterling (GBP). As a courtesy we provide a guide to the current value of those prices in US Dollars and in Euros on a number of pages of the site, including each item’s detail page, each course bundle’s page, and your shopping basket. However, all values given in US Dollars and Euros are approximate and are provided for guidance only. They may not be taken as the final price you will be charged in those currencies. The values provided in US Dollars and in Euros are taken from Yahoo! Finance’s Currencies Center and are updated frequently, but they do not take into account any fee which may be charged by payment services for currency conversion.

If your local currency is not Sterling, US Dollars or Euros, you can check conversion rates to your own currency using Yahoo! Finance’s Currency Converter. Please remember this is only an approximate guide and not the exact price you will be charged in your own currency.

Can I Buy Several Downloads at the Same Time?

Yes, certainly. This site uses a shopping basket in the usual way. You can add multiple items to your basket – including course bundles – and pay for all the items in your basket at once. For each download you wish to buy click the “Add Download to Basket” button. Use the “Basket & Checkout” link at the right of the top navbar to check or edit your basket at any time, or to proceed to the checkout.

Do I Need a PayPal Account to Buy from MacAvon Media?

No, absolutely not. You do not need a PayPal Account to buy from MacAvon Media.

You can use any normal Bank credit card or debit card to pay, without creating a PayPal Account.

We use PayPal to process our transactions because they are a secure payment service provider well suited to international purchases. All transactions are secure and MacAvon Media never see any of your payment details.

I Already Have a PayPal Account – Can I Use it to Pay for Downloads?

Yes, you certainly can. When you are transferred to PayPal during the checkout process just log in to your PayPal account in the normal way.

Using a PayPal account can be the most convenient and secure method of payment for students in many countries around the world, and especially for students who do not have bank debit or credit cards.

Can I Get a Refund after Purchasing a Download?

You will find that most retailers of digital content such as e-Books, PDFs and MP3 files state that no refunds can be given for purchases of downloads. There’s an obvious reason for that, and it applies to all purchased downloads. So far as the law is concerned at the present time, distance selling regulations do not apply to downloads of digital content.

However, we are able to provide a refund if – and only if – you have never attempted to download the files you paid for and you contact us within 35 days of your payment. Please read the section on refunds on the Special Offers and Refunds page.

If you have bought downloads but changed your mind about the purchase, and have never attempted to download the files for which you require a refund, please contact us as soon as possible and explain the situation. We will check that you have not tried to download the files you bought and will contact you by email to ask you to confirm that you do not wish to download those files. Once we have received your confirmation – and providing that you have still not tried to download the files in question – we will remove those files from your downloads list and then provide you with a refund for their cost.

Please note that the site records all attempted downloads made by customers. If you have attempted to download a file you bought but have had problems downloading, you will not be entitled to a refund but we will ensure that you receive the file you paid for.

Please be sure that you want to buy before you pay.

What Happens if I Have Problems After I Have Paid?

If there are any problems of any kind after you have paid – or if you have any difficulty downloading the file(s) you have paid for – just contact us and we will make sure that you receive the file by one means or another. We provide fast, personal support for all our customers.

If you have bought a download and it does not immediately show up in the list of “Your Downloads”, please allow a few minutes in case there has been some delay in confirming your payment. If it still doesn’t show up, please contact us as soon as possible and we will sort it out for you. But don’t worry, so far this has never happened!

All completed transactions are securely logged at PayPal, so we always have access to a record of all the payments that have been made (though we never see your financial details). In the unlikely event that something goes wrong we will certainly sort it out and make sure that you get any downloads you have paid for.

If you do need to contact us, please remember that we are based in the UK and therefore your daytime may be our night.

How Many Times May I Download the Same File?"

Many sites only allow you to download each file you have purchased once. We allow you to download each file 12 (twelve) times automatically. This applies both to purchased downloads and to free downloads. However, if you try to download the same file more than 12 times you will see a message on the screen saying that you have exceeded the limit. This limit is set in order to prevent excessive demand on the server at busy times. If you need to download the same file more than 12 times, or experience any problems downloading, please contact us and we will respond as quickly as we can.

Please check whether you have received the file before attempting to download it again. Some Web browsers, especially Firefox, may not make it clear when the file is being downloaded.

There is no download limit for lecturers and instructors who are downloading files through their MacAvon Media Lecturer’s Account.

I Tried to Download the Same File Again but Could Not. What’s Happened?

If you have not attempted to download the file more than 12 times but are unable to download a file, please contact us at once and we will help you as quickly as we can.

If you have already downloaded the same file 12 times (and are not using a Lecturer’s Account) and have tried to download it again, you should have seen a message on screen saying that you have reached the automatic download limit and will not be able to download that file again without contacting us.

If this occurs because you have are having difficulty downloading a file successfully, or if you have some other good reason for needing to download the same file more than 12 times, please contact us and we will respond as quickly as we can.

If you have a customer account we may reset your downloads limit at our discretion, depending on your reason for wishing to download the file again.

If we have reason to believe that a customer is downloading multiple copies of a file in order to provide that file to other people, the customer will be warned and – if necessary – access to their account will be blocked.

What is a Lecturer’s Account and How Do I Apply For One?

A Lecturer’s Account is a special account available only to bona fide college lecturers and instructors.

Lecturers’ Accounts provide lecturers with free PDF evaluation copies of our books and allow lecturers and instructors to create special course bundles of selected PDF documents for purchase by their students at discounted prices. For more information please visit the Services for College Lecturers page.

When you first apply for a Lecturer’s Account a standard customer account will be created, and you will find that some files which are free to everyone automatically show up in your downloads list. Your customer account will be upgraded to a Lecturer’s Account when we have verified your details,

You will not see the lecturers’ part of the site or have access to the lecturers’ downloads until your Lecturer’s Account has been validated by us and then activated by you according to the instructions we send you. Please do not change your password or email address, or reset your password, until the activation process is complete.

If you change your password or email address before your Lecturer’s Account has been validated and you have personally activated it, the activation will fail. If this does happen, please contact us and we will re-start the activation process.

In order to open a Lecturer’s Account you will need to provide your college email address, your name, details of your department, institution and course(s), and some means of verifiying your position and identity, such as the URL of a college Web page which confirms your details. All Lecturers’ Accounts are validated before they can be activated.

Request a Lecturer’s Account now.

Please note: if you are applying for a Lecturer’s Account and your academic email address and position cannot be verified through reference to a current college Web page or another current and reliable source, we will contact you by email to request a photograph or scan of your college ID card before your Lecturer’s Account can be activated.

Where Can I Find the Free Downloads for Lecturers?

If you have already activated your Lecturer’s Account, please make sure that you are signed in. Whenever you are signed in you will see the words “for lecturers” after the MacAvon Media logo at the top of the page – this confirms that you are signed in to a Lecturer’s Account. Please then use the special “For Lecturers” menu which you will see in the upper part of the right-hand menu bar.

If you have recently applied for a Lecturer’s Account, you will not be able to see the lecturers’ part of the site until we have contacted you to let you know that your application was successful, and you have then activated the account as instructed, in order to upgrade it to a Lecturer’s Account. Until that process is complete you will simply have a standard customer account and will not be able to see the free downloads for lecturers.

If you have activated and signed in to your Lecturer’s Account but still cannot find the material you require please contact us and we will assist you.

How Can I Close My Account?

Note: If you close your account you will have no further access to any downloads you have bought.

If you have a Lecturer’s Account, please sign in to your account and read the notes on closing Lecturers’ Accounts on the special Lecturers’ FAQs page.

If you have an ordinary customer account, please use the contact form to send us a message requesting us to close your account. Make sure you include the email address associated with the account. We will then respond to your registered email address to check that you did genuinely send the closure request and, if so, will then close the account.

How Can I Get Free Downloads?

Some files available on this site are free for anyone to download. These are identified by a “Free Download” button next to the item. If you do not already have an account you will be prompted to create one when you click this button.

Once you have a MacAvon Media account – either a customer account or a Lecturer’s Account – all the files which are free for anyone to download will automatically show up in “Your Downloads” under the heading “Available Downloads: Free for All Account Holders”. Whenever new files become available to download for free, they will be added to this list. Just sign in to your account at any time to check your currently available downloads.

College lecturers and instructors are able to obtain a much larger range of free downloads through secure login to a Lecturer’s Account.

How can Lecturers Get Free Evaluation Copies of the Books?

College lecturers and instructors can get free evaluation copies of our textbooks published by John Wiley & Sons Ltd. from the publishers, or obtain free PDF copies from this site by opening a Lecturer’s Account. For more detailed information and for links to request forms for evaluation copies of printed books, please read the Services for College Lecturers page.

Evaluation copies of books published by MacAvon Media are available in PDF format through Lecturers’ Accounts.

What is a Course Bundle?

A course bundle is a package of one or more PDF chapters which has been created through a MacAvon Media Lecturer’s Account by a college lecturer or instructor for a specific course. Each course bundle is available to buy at a discounted price from a unique page on this site. The URL of the unique page for each course bundle is supplied to the lecturer who created the bundle. For further information, please read the page Course Bundles.

If you are a student and no course bundle currently exists for your course, ask your lecturer or instructor to create one. You will then be able to buy your course material in PDF format at a discounted price.

My Internet Connection Speed is Slow – Will I Be Able to Download?

If you have a very slow connection to the Internet, such as a dial-up connection, we do NOT recommend that you try to download the larger files available on this site. It is your responsibility to check the file size and to judge whether you will be able to download it, before proceeding to purchase a download.

The files available for download vary in size. The size of each downloadable file is diplayed on the item’s detail page. PDF documents can be large files and some of the available downloads are 10Mb or more in size.

Why Do I Need to Create an Account?

You need to create a free customer account so that the records of your purchases and downloads can be associated with you. Without your own list of downloads you would not be able to return to download a purchase later, nor would you be able to download the same file more than once.

By using a customer account we can ensure that you will be able to download your purchases or free downloads multiple times. We can also ensure that we are able to help you quickly if any problems do arise.

All you need to provide to create a customer account is a valid email address and a secure password. Please read the information page Creating an Account for further details.

Why Do I Need a Secure Password?

You should always choose a unique and secure password when creating an account on any site.

There is no particular risk associated with this site. On the contrary, it is particularly safe as we hold no personal or financial details and we use very secure encryption methods. However, it is very common for internet fraudsters and thieves to try to discover users’ passwords and then use them to break into accounts on other sites where more important information (e.g. financial details) may be held. You can read a little more about this on the information page Creating an Account.

I Keep Being Asked to Sign In to My Account – Why?

If you find that you are asked to sign in to your account when you believe that you have already signed in, one of two things is possible:

If you have tried both of these solutions and are still having problems, please contact us and we will sort it out as quickly as possible.

Access to My Account Seems to be Blocked – What’s Happened?

There is only one reason why MacAvon Media will deliberately block access to a customer’s account – that is, if we have reason to believe that the customer is in breach of the “Terms and Conditions of Use and Sale”, which every customer agrees to when creating an account. For example, if we discover that you are not observing copyright restrictions we may block access to your account. However, if we find it necessary to suspend an account we will always send a notification email to the address registered for that account.

If you are having difficulty accessing your account and have no reason to believe that you are in breach of our terms and condition, and have not received any email notifying you that the account has been suspended, please contact us without delay and we will do our best to resolve the issue quickly.

I’ve Forgotten My Password – What Should I Do?

If you forget your password, just go to the Sign In page (the link will always show on the top navbar unless you have already signed in) and click on “reset your password”. We will then send an email to your registered email address. If you follow the instructions in that email you will then be able to reset your password.

Please note that you will only have a limited amount of time to reset the password once you have requested this facility. If you do not complete the resetting in time, you will need to return to the Sign In page and start again. It is essential that you enter the email address registered to your account when you request resetting of a password.

Lecturers: please do not reset your password before your Lecturer’s Account has been validated and you have personally activated it, or the activation will fail. If this does happen, please contact us and we will re-start the activation process.

I’ve Forgotten Which Email Address I Used for My Account – What Should I Do?

For obvious security reasons, the email address associated with an account cannot be changed unless you are already signed in to the account. It is therefore essential that you use a genuine email address when you create an account. If you have several genuine email addresses and cannot remember which one you have used for your MacAvon Media account, we recommend that you try each one in turn.

How Can I Change the Password or Email Address Registered to My Account?

If you need to change the password or email address registered to your account for security reasons or because you have a new email address, you must first sign in to your account using the old password and email address.

Once you have signed in you will find a link to “Change password or email address” on the left navbar under “Your Account”. This will take you to a form where you can change your password and/or email address.

Lecturers: please do not change your password or email address before your Lecturer’s Account has been validated and you have personally activated it, or the activation will fail. If this does happen, please contact us and we will re-start the activation process.

I Think Someone Else is Using My Account – What Should I Do?

If you have any reason at all to believe that someone else is using your account – for example, if you think they know your password, if you observe download activity on your account that is not your own, or if you cannot sign in to your account with your registered email address and password – please:

  1. Immediately change your password, if you are still able to sign in to your account.
  2. Contact us without delay to let us know what is happening and why you think your accound it being used by someone else.

We will check the records and deal with the issue as quickly as possible.

Why Can’t I See My Downloads List?

You can only see your personal list of downloads when you are signed in to your account. A list of all the downloads you have bought or are eligible to download for free is displayed in “Your Downloads” whenever you sign in to your account.

If you have signed in but then navigated to different pages on the site, click on the “Downloads” link under “Your Account” on the left navbar, or on the “Your Downloads” link on the top navbar, to return to your downloads list.

If “Your Account” is not displayed on the lower part of the left navbar, but “Sign In” is displayed on the right-hand side of the top navbar, then you are no longer signed in to your account and should sign in again.

If you are sure you are signed in to your account but still cannot see your list of downloads, please contact us to explain what is happening and we will investigate as quickly as we can.

I’ve Lost a Download I Bought: Can I Get Another Copy?

Yes, certainly. By signing in to your account you gain access to a complete record of all your download purchases, and you may download any free file and any file you have previously bought up to 12 (twelve) times automatically. If you need to download a file more than 12 times, please contact us to explain why, and we will reset the number of downloads if appropriate.

I’ve Bought PDF Chapters of a Book – Can I Get a Discount When I Buy the Printed Version?

We are sorry but at present we are not able to arrange discounts for purchases of printed copies of our books.